FAQ

1. Shipping Times

Orders placed before 2PM AEST on business days are dispatched the same day. Delivery times depend on location.

2. Tracking Orders

Tracking details are sent via email after dispatch.

3. Requesting Products

You may CONTACT US for products not currently listed.

4. Certificates of Analysis

Available via the CERTIFICATE OF ANALYSIS section for select products.

5. Product Storage

Follow storage instructions on the product label.

6. Shelf Life

The expiry date for each product can be found on its label.

7. Returns & Refunds

Refer to SHIPPING & RETURNS policy. Damaged products must be reported within 48 hours.

8. Human or Animal Use

Not for human or animal use. Strictly research-only.